Listing an Outfit is free and straightforward. To find out more, see point number 5 ‘List an Outfit’.
After listing you’ve officially started your fashion resale empire with Saritoria！
3. Sold! Deliver your Outfit to Saritoria in 7 days
Great news. Following a successful sale, you need deliver your Outfit to the nearest Saritoria location within 7 days.
We will email you after each sale with instructions and you can see all details on point number 10 ‘Delivering Sold Items’.
If the Outfit isn’t delivered within this timeframe then, unfortunately, the sale will be cancelled.
We take authentication very seriously at Saritoria. Every Outfit goes through an authentication and quality control process by our team of in-house experts after we receive it. Typically, this step takes 1-2 days.
Following successful authentication and quality control your Outfit gets the Saritoria Seal. This means the transaction is now complete.
If the Authentication step is not passed – for these reasons – then the sale will not go ahead.
After successful authentication, the transaction is complete. We issue your payment and deliver the item to the Buyer. The payment should be reflected in your account within 5 working days.
(Remember to connect your Stripe account to your Saritoria profile, otherwise we won’t be able to issue the payment!)
At Saritoria we offer a Concierge Service to all our Sellers. It’s fun, simple and easy with no upfront costs.
If the listing value of your outfit (or cumulative listing value of multiple Outfits) is over £1,000 (INR 1,00,000 in India) then please contact email@example.com with the subject “Concierge Service” providing details
of your Outfit and your address.
Our Concierge Service takes care of everything. We send one of our trusted team to your desired location. We take all the photos
and measurements, create an account for you on Saritoria, upload your Outfit and suggest pricing if needed.
All you have to do is sit back and look forward to a successful sale.
Our Concierge Service is currently available in London and Mumbai.
Once you have uploaded your Outfit our team will check all the details and list it on the Saritoria website within 48 hours. If key information or photos are missing, then we may contact you before listing the item on the website. That’s it. You’re all set to start your fashion resale empire with Saritoria!
Outfits are more likely to sell when they come with good information and photos.
To improve your chances of selling, upload the amazing photos of your Outfit being worn, share as much information as possible on details such as embroidery and measurements, and tell us in your own words what makes your Outfit special.
One secret – sizing is super important for South Asian clothes.
If your Outfit fits a certain way or has room to tailor, then sharing these insights in the product description will make you a selling superstar.
We offer a unique negotiation process to our community.
Through the Make an Offer function, potential buyers can make an offer for your outfit at up to 30% below the selling price. So, if you’re selling a lehenga for £100 then the offer can never be below £70.
After a buyer makes an offer, we contact you via email. Seller’s have 48 hours to reply back to us with one of the following:
If you’re someone who likes a little haggling, then this option is perfect for you. The best part is that the choice is completely yours.
If the selling value of your outfit is over £500 (or INR 50,000) then contact Saritoria at firstname.lastname@example.org with the subject “Delivery” and the product details. We take care of the rest and get someone to come collect the outfit from you!
We take authentication very seriously at Saritoria.
After an Outfit is delivered to Saritoria it undergoes a rigorous authentication and quality control process by our team of experts. This typically takes 1-2 days. Once an item passes the authentication process it gets the Saritoria Seal and the transaction is complete. It’s only after successful authentication that we issue the payment to the Seller and deliver the Outfit to the Buyer.
An Outfit might not pass the Authentication process for the following reasons:
1. It does not comply with the Brand
If we are unable to ascertain the authenticity of the Outfit then the sale is automatically cancelled.
2. It does comply with the Brand but its quality is different to what was stated in the Outfit Listing
In this case the original sale is cancelled but we try to arrange a new transaction. We contact the Buyer and Seller with updated photos of the product quality and offer both sides the opportunity to complete a new sale at a lower price. The Seller always gets the final say on whether they want to sell.
It is important that all items are authentic, and the product description is accurate. If found otherwise, we will restrict Sellers.
We offer a unique negotiation process to our community.
Through the Make an Offer function, you can make an offer for your favourite outfit at up to 30% below the selling price. So, if you see a lehenga that you love for £100 you can offer as low as £70 for it.
After you make an offer, we contact the seller with your offer price, and the seller has 48 hours to respond with:
If your offer is accepted, we give you a coupon code, and you have 24 hours to place your order at the agreed price.
The make an offer process is fun and you may just find a huge bargain. The best part is that the choice is completely yours.
The Saritoria community is made up of individual sellers.
If you received an outfit that is different to what you expected or you change your mind, then that’s no problem. You can relist the outfit on Saritoria, free of charge for up to 48 hours after receiving it. Currently, it is not possible to return items.
We take Authentication very seriously at Saritoria. All outfits on Saritoria go through a rigorous authentication process.
This starts with Screening each outfit before it even gets listed on our platform.
After you purchase your outfit, it is first sent to Saritoria where it undergoes a comprehensive authentication process consisting of multiple steps. Our authentication process is built on decades of experience working with South Asian designers and includes an in-depth look at all embroidery, thread work, stitching, labels, lining, finishing, packaging and fabric use.
A transaction is only complete once your outfit has been authenticated and given the Saritoria Seal.
If the outfit you purchased doesn’t pass our authentication process, then you will be refunded 100% of your payment.
For every outfit that you purchase on Saritoria, our in-house team of experts conducts a thorough inspection of the quality of all items and confirms that any faults are limited to what was stated on the product description.
Again, it is only after quality control is passed that the transaction is complete, and your outfit gets delivered to you.
If there are any additional faults detected in the quality control process then the transaction is halted and we contact both the Buyer and the Seller describing the faults. We aim to give both sides the opportunity to strike a deal by renegotiating the sale at a lower price. However, the transaction will only be completed when both sides have agreed. If the Buyer doesn’t agree, then that’s not an issue, you will be refunded 100% of your payment for the outfit.