We are committed to protecting your Information (as defined in paragraph 4.1 below) and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
When you use the Saritoria Services, you trust us with your Information. We take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through this Policy carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue use of the Saritoria Services.
This Policy was last updated on [insert date].
In this Policy, Member means anyone who registers to use the Saritoria Platform as a buyer or seller and
We review this Policy regularly and it is your responsibility to check it regularly todetermine whether it has changed. If you do not agree to any change to this Policy then you must immediately stop using the Saritoria Services. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes (for example, if you change your email address).
The Saritoria Platformis owned and operated by Saritoria Limited (trading as “Saritoria”) a company registered in England and Wales with company number 12553067 and whose registered office is at 20 Guildford Road, Tunbridge Wells, England, TN1 1SW(Saritoria/we/us/our). Saritoria is the controller (also known as a data controller) and is responsible for your personal information. The term “you” refers to the person wishing to access and/or use the Saritoria Services.
The Saritoria Platform enables you tobuy pre-loved clothing and accessories from, and advertise and sell pre-loved clothing and accessories to, other individuals on the Saritoria Platform.
4.1 Personal information you disclose to us
Summary: We collect personal information that you provide to us including information such as name, address, contact information, clothing size and payment card information.
We collect personal information that you voluntarily provide to us when registering and using the Saritoria Services, or otherwise contacting us. The personal information that we collect depends on the context of your interactions, the choices you make and the products and features that you use. When you use the Saritoria Services and/or when you otherwise deal with us, we may collect the following information about you (the Information):
All Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to your Information.
You are required to register as a Member and create an account and profile in order to make full use of the Saritoria Platform. Some of your profile Information may be visible to other Members when you interact with them, including your first name.
If you choose to access the Saritoria Platform from a shared computer or open wifi connection, we strongly recommend logging off and removing cookies and the history of the website visited once you have finished.
5.1 Information automatically collected
Summary: Some information (e.g. IP address and/or browser and device characteristics) is collected automatically when you use the Saritoria Platform.
We automatically collect certain information when you visit, use or navigate the Saritoria Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Saritoria Platform and other technical information. This information is primarily needed to maintain the security and operation of the Saritoria Platform, and for our internal analytics and reporting purposes. Most devices allow you to manage the use of location services through your settings menu. If you would prefer not to share your location, please disable this function through your device directly.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy (the Cookies Policy).
Summary: We process your Information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations and/or your consent.
We use your Information collected via the Saritoria Services for a variety of business purposes described below. We process your Information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you (Contractual), with your consent (Consent), and/or for compliance with our legal obligations (Legal Obligations). We indicate the specific processing grounds we rely on next to each purpose listed below.
We may process your Information for the following purposes:
Always think carefully before disclosing your Information or other information to other Users or Members or otherwise posting Information on the Saritoria Platform. It is important that you are aware that any data you choose to disclose on the Saritoria Platform may then be viewed and even used by other Users or Members. We do not control the contents of communications made between Users or Members, although you can make a complaint about a Member by contacting us using the information provided in paragraph 19 below.
You must respect the privacy of others and you must not disclose any personal details about other people that may be misleading or cause them harm or offence. It is your responsibility to obtain their prior express permission in respect of any submission of their Information at any time.
Summary: We only share Information to comply with Contractual obligations, fulfil our Business Purposes, or with your Consent.
We only share and disclose your Information in the following situations:
We may disclose aggregated, anonymous Information (i.e. Information from which you cannot be personally identified), or insights based on such anonymous Information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the Saritoria Services. In such circumstances we do not disclose any Information which can identify you personally.
Summary: We may collect limited data from public databases, marketing partners, social media platforms and other outside sources.
We may obtain Information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name, birth date, gender, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links). The information provided to us varies and is controlled by the specific service or as authorised by you via your privacy settings for that service.
Summary: We may transfer, store, and process your Information in countries other than your own but will take all reasonable steps to ensure it is protected.
Whenever we transfer your Information outside of the UK, we will take all reasonable measures that we can to protect your Information in accordance with this Policy and applicable law. If any transfer requires approved safeguards to be in place,we will ensure that they are in place (for example: if transferring outside of the European Economic Area, that the EU model contract clauses are in place;or if transferring to the USA, that the entity it is transferred to is EU/US Privacy Shield registered).
Summary: We are not responsible for the safety of any information that you share with third party providers who feature or advertise, but are not affiliated with, the Saritoria Services.
The Saritoria Platform may feature links to third party websites or contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Saritoria Platform. You should review the policies of such third parties and contact them directly to respond to your questions.
Anything that you share on the publicly available part of the Saritoria Platform will also be catalogued by third party search engines. We are not responsible for their use of your information or the accuracy of it.
Summary: We keep your Information for as long as necessary to fulfil the purposes outlined in this Policy, unless otherwise required by law.
We will only keep your Information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing Business Purpose to process your Information, we will either delete or anonymise it, or, if this is not possible (for example, because your Information has been stored in backup archives), then we will securely store your Information and isolate it from any further processing until deletion is possible.
Summary: We aim to protect your Information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any Information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your Information, transmission of Information to and from the Saritoria Platform is at your own risk. You should only access our services within a secure environment. All of your payment information is encrypted.
It is explicitly prohibited to use our Member-to-Member communication system to send content that violates our Terms or spam of any kind. We reserve the right to scan internal messages to check for spam, phishing, viruses and other malicious, prohibited or illegal behaviours or content. Please note, the messages sent through internal systems are not stored indefinitely and you must not rely on the storage of those messages.
Summary: If you choose to register or log into our website using a social media account, we may have access to certain Information about you.
The Saritoria Platform may offer you the ability to register and login using your third party social media account details (e.g. Facebook, Twitter, etc). Where you choose to do this, we will receive certain Information from your social media provider. The Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other Information that you choose to make public. If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. The Information that you post, transmit, or otherwise make available on the social media platform may be viewed and/or used by other users of those networks and we have no control over that viewing and use and cannot prevent further use of that Information by third parties.
If you choose to link your Saritoria profile with a social media account, Information that you provide to us in the process may be included on your Saritoria profile. Additionally, your contacts on the social media platform(s) (Friends) may be able to see your activity on the Saritoria Platform. A link to your public profile on the social media site may be added to your Saritoria profile and other Members and Users may be able to see any Friends or links (e.g. friends of Friends) via the social network(s) that you have in common with them.
When you interact with us through social media networks, you acknowledge that we may access your Information that is held by that account, solely in accordance with your social media privacy settings. Any links to social media are not under our control and remain solely your responsibility. You acknowledge that any Information posted via social media through theSaritoria Platform, or any third party you allow to access your content, is done entirely at your own risk and that by posting to a public platform you make that Information visible to third parties who can use that Information at their discretion.
Summary: We take steps to ensure that the Saritoria Services are only used by those over 16years of age and we do not knowingly collect data from, or market to, children under 16 years of age.
We do not knowingly solicit data from, or market to, children under 16 years of age. By using the Saritoria Services, you represent that you are at least 16 years of age. If we learn that Information from Users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under the age of 16, please contact us at email@example.com.
You will be required to give Consent to certain processing activities before we can process your Information. Where applicable, we will seek Consent from you when you first submit Information to or through the Saritoria Services.
If you have previously given your Consent you may freely withdraw such Consent at any time. You can do this by emailing firstname.lastname@example.org.
If you withdraw your Consent, and if we do not have another legal basis for processing your Information, then we will stop processing your Information. If we do have another legal basis for processing your Information, then we may continue to do so subject to your legal right
Please note that if we need to process your Information in order for you to use the Saritoria Services and you object or do not provide Consent to us processing your Information, the Saritoria Services will not be available to you.
If you have given Consent to marketing we may contact you about our products, services, promotions and special offers. If you no longer wish to receive such information you can withdraw your Consent at any time by sending an email to email@example.com or unsubscribe from the communications.
If you have given Consent, we may share your Information with carefully selected third party organisations and business partners and they may contact you directly. If you prefer not to receive direct marketing communications from the third party please contact them directly to withdraw the Consent.
Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of you buying or selling an item on the Saritoria Platform, or otherwise using the Saritoria Services.
You may at any time review or change the Information in your Saritoria account by logging into the Saritoria Platform and going to the “my profile” section where you can review or change your Information. You can update your details, change your shipping preferences and also delete and amend your bank account details. Please contact us at firstname.lastname@example.org if you need assistance with this.
If you wish to terminate your Saritoria account please contact us at email@example.com and we can arrange this for you. Some Information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms, this Policy or the Cookies Policy and/or comply with legal requirements.
Summary: You have certain rights in respect of your Information.
You have certain rights in relation to the Information that we hold about you. Details of these rights and how to exercise them are set out below. We may need to request specific information from you to help confirm your identity and ensure your right to access your Information (or to exercise any of your other rights). This is a security measure to ensure that your Information is not disclosed to a person who does not have the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up your response. To exercise or discuss any of your rights please contact us at firstname.lastname@example.org.
You may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.
In such circumstances, you can ask us to transmit your Information to you or directly to a third party organisation.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal Information of others without their consent.
To make any such requests, please contact us at email@example.com. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on Consent to process your Information, you have the right to withdraw your Consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
We welcome your feedback and questions on this Policy. If you wish to contact us about this Policy, about our Information or any other questions, please email us at firstname.lastname@example.org.
You have the right to make a complaint at any time to the Information Commissioner’s Office (the ICO), the UK supervisory authority for data protection issues ( https://ico.org.uk/concerns/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.